our promise to you
You can count on sensible insurance advice from qualified staff and the best possible cover to suit your needs perfectly.get in touch
About Insurance Aid General Brokers
Insurance Aid General Brokers was formed in 1985 following the merger of two successful insurance intermediaries that were trading successfully for many years. Insurance Aid General Brokers carries on this tradition today.
With resident managing directors in each office that you can actually talk to along with our friendly and qualified staff ready to assist with your insurance requirements, you know you are in good hands.
We are proud of our mission statement – “we are the innovators in insurance.” No, we cannot insure everything. However, we will always give our best to generate new ideas in arranging your insurance portfolio for your current needs in the most cost effective manner.
Our company has offices located for your convenience on the Gold Coast and in Brisbane for all your insurance requirements. We encourage our customers to drop in to our office to see our managing directors or one of our friendly staff.
That’s what they said
Body Corporate Management Queensland has a strong emphasis on providing bespoke services for smaller Body Corporate complexes. We work with a number of organisations to assist us provide all the services that our owners require. We value high quality service and independence of companies that we use. When it comes to insurance – and especially looking at market comparisons – we want to engage the services of a company that is efficient and thorough. Insurance Aid General Brokers is our preferred insurance broker. They have always been there for us, and for our Body Corporate owners. The format of the information they provide is clear and concise. It’s simple to understand and makes it easier for our owners to make an informed choice about their insurance. When we have had insurance claims, the support, efficiency and communication is brilliant. Again – this just simply helps us to keep our owners informed.
Wow! We are constantly amazed at how easy you make life with your “nothing is too hard” attitude. Cannot thank you enough for pulling all stops out to upgrade our Liability policy with 30 minutes notice to enable us to secure a lucrative contract. Even when it comes to claims, our job is already half done by your staff before we start the process. Guess that’s why we keep coming back year after year for renewals of all our business and personal insurances. To Naomi and Jodie and the team, thanks thanks thanks!
“In all my dealings with Insurance Aid, they have been there with a solution to any of my insurance problems. If a phone call couldn’t solve an issue I had, they came out to visit and they would help me on site. What more could you want from an Insurance Broker? That’s why I keep coming back year after year! When you onto a good thing, stick to it!”
“As Chairperson of both the Bel Air on Broadbeach and the Bel Air East Body Corporates, I have dealt extensively with IAGB, who during the past eight years have acted, as our Insurance brokers. The service that our Body Corporates receives from IAGB is excellent and through their advice, we are able to save financially, and all claims are handled with speed, efficiency, professionally and most of all with a personal touch that is so hard to find in today’s Insurance Market. The Manager of the IAGB claims department, Ken is always available for advice and guidance and through this personal approach, our Body Corporate is able to relax re insurance matters, knowing that the advice we have received is the best and up to date available.”
“I have always found Andrew and the team at IAGB to be professional and efficient in handling my claims. I like the fact there is an in house claims team.”
“I have enjoyed the services and personal input Insurance Aid has offered over the last 8 years. Their knowledge and guidance on the many issues we as a Body Corporate have faced over the years has been so helpful. The whole team at Insurance Aid has always been helpful, and friendly during my inquires and I would totally recommend Insurance Aid General Brokers to any Body Corporate or company that needs a professional insurance company to act for them.”
“We’ve used Emma and the team at Insurance Aid General Brokers for years. Their friendliness, professionalism, and expedient attention to our matters, as well as their unbeatable rates are all reasons why we gladly count on them!”
“I have always found Ken and Team to be very understanding of our Insurance needs and offering the highest levels of Customer Service. Our Body Corporate faced a particularly difficult flood claim in 2011 – IAGB went above and beyond in representing our claim to our Insurers and ultimately assisted us to reach a very successful outcome. I would certainly recommend Insurance Aid General Brokers in managing your Insurance requirements.”
Why use a broker?
With so many insurance companies in the marketplace, which one provides the best value for money and right amount of cover for you? It’s easy to be overwhelmed and take short cuts without understanding the fine print and whether the policy is in fact suited to your specific needs.
Qualified Practicing Insurance Brokers (QPIBs) will save you time, worry and money through their knowledge of the benefits, exclusions and costs of competing policies on the market.
Their understanding of the insurance market means they even have the ability to negotiate competitive premiums on your behalf. They can also arrange and place your cover, and will often provide advice on how to make the most of your insurance budget.
A Qualified Practicing Insurance Broker can offer you:
- An Audit of your specific insurance needs;
- Negotiation of competitive premiums on your behalf;
- Professional advice about the most suitable package;
- Value for your money; and
- Time savings.
Protecting your interests
Under the guidance of the National Insurance Brokers Association (NIBA) and the regulations of the Financial Services Reform Bill (passed in 2001), you can be assured that your best interests are the main concern of a Qualified Practicing Insurance Broker.
Through ongoing professional education from the National Insurance Brokers Association (NIBA), Qualified Practicing Insurance Brokers are up-to-date with the latest industry trends to provide you with quality, unbiased advice.
A qualified insurance broker will explain your policy and any special situations you need to watch out for. The broker is also obliged to advise you of the fees that will be charged for the services provided to you.
Insurance Brokers Code of Practice
We subscribe to the Insurance Brokers Code of Practice.. The Code provides that brokers:
- Act in the best interests of the client.
- Provide advice and guidance to enable clients to make informed decisions on risk and insurance protection.
- Provide full and accurate information for effective underwriting.
- Respect the client’s confidentiality in relation to all records and information.
- Ensure the validity and accuracy of all documentation.
- Make available all relevant documentation, policies and certificates, endorsements, and premium calculations as may be required.
- Be professional, efficient and responsive in all dealings.
- In the event of a claim, take every step necessary to ensure prompt and fair settlement.
- Work towards maintaining and enhancing the reputation of NIBA and its members.
- Act in the spirit of the Code and encourage others to do likewise.
To obtain a copy of the Code, click here